POLICIES

Emergency phone is located downstairs in the living room.  When coming downstairs, it will be on your left on the table with the lamp.

 

 

RATES:

Rates are based on double occupancy.  Any additional people over 2 will be charged $20/per person per night.

 

Having more people than the listed capacity in a room will result in the “Termination” section of the policies being enacted.  Exceeding capacity is a violation of the County Licensing and puts the BNB at risk, not to mention the capacities were developed with life safety and sanitation rules and guidelines.

 

Capacity of the rooms are as follows:

  • Pelican = 4

  • Egret = 2

  • Walrus = 2

 

CHECK IN:

Check in time is any time after 4pm

Early check in is not available. 

 

If you plan to arrive after 9pm, it is no problem but please email or call to let us know. 

 

As per County requirements with the COVID pandemic, we are utilizing contactless check-in.  There is no formal check-in process, as the reservations are pre-paid.  A note will be attached to the front door with information.  Your door code is emailed (or sent via a “message” to you if you utilized a 3rd party travel service) to you prior to your arrival.  If you should have any problems, push the doorbell button and someone will help you remotely.  Once inside, please feel free to make yourself at home.  The living room and dining room is available for you to use.  The TV remote and instructions are located on one of the living room tables.  Games are available in the cabinets in the dining room.  Please refer to the Coronavirus guidelines for specifics on masks, etc.

 

CHECK OUT:

Check out time is 11am or earlier.

 

CHILDREN:

Effective November 1, 2020, the Blue Heron will only allow children 12 years and older.

 

DOG FRIENDLY:

We are dog friendly.  A maximum of 2 dogs per room.  Dogs must be friendly, well behaved, house broken and current on all vaccines.  Dogs are NOT allowed on the furniture, this includes beds.  If evident that a dog was on the furniture or bed, a $50 cleaning fee will be assessed.  Dogs are allowed off leash in the fenced area that is accessed through the white gate on the front porch.  Dogs must always be attended to, never left alone, and guests are responsible for cleaning up after their dogs.  Damage caused by your dog(s) will be charged to you.

 

If your dog demonstrates aggressive behavior or causes injury to another dog or human on the premises, you are subject to immediate termination of your reservation and forfeit all monies paid or due.

 

Dog Fees:

$30 per night, per dog

 

SMOKING:

The entire property is non-smoking.  This include vaping and any other type of tobacco or cannabis.  If you want to smoke, vape, etc. you will need to be off the property.

 

FIRES:

No outdoor fires are allowed.  If there is a special circumstance, please contact the owner.

No open flames are allowed inside the BNB, including candles.

 

FIREWORKS:

Fireworks are NOT allowed anywhere in San Juan County.

 

BREAKFAST:

Breakfast is available between 8am and 10am.  Unfortunately, due to limited food supply availability on the island, special diets cannot be accommodated outside of the normal food that is prepared.  If you have special needs, please feel free to bring food items with you.  There is a refrigerator upstairs near the rooms for items that need to be chilled.

 

If your departure time would not allow you to have breakfast, please let us know.  Under some circumstances, we may open earlier or provide the option of a to go breakfast you can pick up.

 

PARKING:

Parking is available for one car per room.  Please make sure you park in a manner that 3 vehicles will fit in the area provided and remain in the dirt/gravel area unless it is full.  DO NOT DRIVE PAST THE ORANGE CONES!  You may only park in the grass if there is an overflow situation.  The speed limit for the driveway and parking lot is 10 mph.  Although crime is rare on Orcas Island, you are parking at your own risk.  Please remember to lock your car doors.

 

FACILITIES:

Due to insurance requirements, the kitchen is accessible by employees only.

 

We are unable to provide laundry services for guests.  There is a laundromat available at the Country Corner Store in Eastsound.

 

A mini fridge and coffee maker are provided upstairs for guest use.  A microwave is available for guest use in the dining room. 

 

WATER ACCESS:

The dock across the street is private.  Please do not walk onto it.

 

Public access to the beach is available at the public dock, which is located approximately 200 feet east of Crow Valley Rd on Deer Harbor Rd.  It is the wooden dock visible from the BNB.  There are stairs next to the dock, and the beach is accessible during low tide.

 

GUEST LIABILITY:

Please take care of our home and property. You are responsible and liable for any breakage or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it is much easier to clean if we know what it is and act quickly. We do not normally charge for breakage, but we reserve the right to charge for repair or making good if the damage is significant.

 

Makeup removers are provided for your use.  Makeup is difficult and sometimes impossible to remove from towels and linens.  If you need more makeup removers, please ask.  Makeup damage to towels and linens will be charged to the guest at replacement cost.

 

San Juan County has strict noise ordinances, therefore, any noise audible outdoors with the potential to

disturb neighbors is prohibited after 9 p.m.  No use shall be made of equipment or material, which produces unreasonable vibration, noise, dust, smoke, odor, or electrical interference to the detriment of any adjoining property.  Quiet time inside the BNB starts at 10pm.  If you are using the TV in the living room, please lower the volume to a minimum as to not disturb other guests.

 

GARBAGE/RECYCLING:

Please dispose of all garbage in proper garbage receptacles, whether this be inside or outside.  Recycling can be left in the grey bussing tubs located upstairs under the coffee maker or in the dining room near the coffee bar.  If it is a large item, just leave it in your room or next to the garbage upstairs near the coffee maker.

 

NATURAL RESOURCES/CONSERVATION:

Please remember we have limited resources on the island. Do not leave water running when not

Necessary (while brushing teeth, long showers etc.).  Please do not waste our water resource!  We appreciate your effort to help maintain our limited supply.

 

LOST ITEMS:

If you happen to forget something when you leave, contact the BNB and we will attempt to locate it.  If it is found, we are happy to return it to you, postage will be at your expense.

 

TERMINATION:

Blue Heron Bed & Breakfast reserves the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behavior or because of actions which are likely to endanger or offend others. (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances, any outstanding account must be settled, and no refunds will be made.

 

WI-FI

Wi-Fi is available for guest use, and the password is available in each room.  Signing onto the Wi-Fi is indication that you will not use the service for ANY illegal activity or purpose.

 

CANCELLATION POLICY:

Reservations made through orcasblueheron.com:

15+ days prior to your arrival date are refundable minus a 3.5% fee to cover credit card processing.

14 days or less are NOT refundable, however if we are able to re-book the room, we will issue a refund, minus a 20% service fee. (Example: If you have a 2-night stay, and we are able to re-book one night, you will get 80% of the one night refunded)

For clarification, the day you cancel is day 0.

Cancellations add to our workload and highly impact the business, so we will follow this policy.  Please do not ask for us to grant special situations or conditions for anything outside of OUR control.

 

A reservation credit for future use will be at the owner’s discretion.  However, reservation credits will not be issued for reservations occurring during the May-August period.  Reservation credits will only be valid for 6 months from the date of your first original night and then forfeited.  No refunds will be issued, so if your future booking is less than the credit amount, the unused funds will remain on the credit balance, and may be used for a future date.  Any remaining credit balance at the original 6-month date will be forfeited.  A reservation credit letter will be issued to the customer that is receiving such a credit and it will detail out the dates and amount of the credit.  Any reservation for future use will need to be made by phone or email with the BNB.

 

Reservations made through third party (Booking.com, Expedia, etc.):

The cancellation policy in effect for third party sites is based on the rules you agree to at the time of booking.  Most have a 14-day cancellation period; however, some have a no refund policy that allows for a discount.  Refer to the confirmation you received from travel site to see what your cancellation policy is.

 

COVID and other pandemic situations:

Unless an order has been made/declared that impacts the operation of the BNB, the regular cancellation policies will remain in effect for all reservations.

If an order is made that impacts a guest’s travel from their “home location” or at the BNB location:

-If it occurs prior to the normal cancellation cut-off’s, refer to those rules.

-If it occurs after the cancellation cut-off, the BNB will either issue a reservation credit which will be valid for 1 year (versus the normal 6 months) or refund the customer minus the 3.5% credit card fee.  The order in effect will be confirmed prior to any refund.

-If reservation was made via a third party, the rules may vary based on the third party, and the outcome will be determined at the time.

-It is your responsibility to make sure that reservations are either cancelled or modified.  Do not assume the BNB will make a change or refund.  Oversights by the guest are not the problem of the BNB.

 

**Note:  Advisories are not considered orders.

 

Cancellation by the BNB:

If, prior to your arrival, we must cancel your reservation for circumstances beyond our control we will:

-Notify you as soon as we know of the cancellation

-Issue a 100% refund or a reservation credit (some of the above restrictions will be waived, owner will advise)

-At your request, attempt to find availability at a different property on Orcas Island and if found, provide you with contact information for that property.

 

Our liability will not extend above what is indicated above.

 

LIABILITY:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.

 

Our Address

Contact Us

982 Deer Harbor Rd
Eastsound, WA 98245

Located in West Sound

© 2020 by Blue Heron B&B 

Vacation Rental Permit # 93-SJ037